Service Request Ticket - # 52914

Service Request Information

CONTACT Name Smith, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2014 01:39 PM
Department Deaf Studies and Professional Studies Phone 88650
Location Email smithar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101405[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FH58UDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 TRANSFER to new laptop W#20131011 12-2015 (uninstalled)

Wired NIC C8:2A:14:24:58:0A


Wireless NIC E4:CE:8F:52:70:72


Bluetooth NIC 44:28:60:D7:6E:26

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 04, 2014 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 04, 2014 02:40 PM 
Check her office and just unplug and the network
cable.That solve the problem.
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Dyl Karbia Feb 04, 2014 02:13 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Feb 04, 2014 01:39 PM 
She can log into other computers on campus fine
with the same information just not her own. It
doesn't give her any error. She tried rebooting
the computer but it didn't change anything.

She is available today until 3.
Or tomorrow 8:30-12.
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