Service Request Ticket - # 52917

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2014 02:30 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110025[Edit Inv] (opens in a new window) Bldg/Room WUC Info Desk
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TJADRJ7 Location Student Tech Checkout laptop #3 DAMAGED

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:08:78:66


Wireless NIC E4:CE:8F:48:8D:0E


Bluetooth NIC E4:CE:8F:48:8D:0F

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 04, 2014 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 04, 2014 04:52 PM 
Took a look at the last 2. Mac didn't have mobile profiles enabled, 
Dell seemed fine.
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Alyssa Little Feb 04, 2014 04:40 PM 
Status changed from (5) Completed to (1) Pending
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Alyssa Little Feb 04, 2014 04:40 PM 
Hi

 

There are still 2 laptops that have not been looked at

20110028[Edit Inv]

20130078[Edit Inv]

 

They are sitting at my desk if you could please
send someone back to look at them. Thanks!

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.
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Craig Reno Feb 04, 2014 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 04, 2014 04:38 PM 
A few of the laptops were having issues logging in, like macs 
without mobile profiles enabled. Should be ok now.
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Craig Reno Feb 04, 2014 03:21 PM 
Checked 20130079[Edit Inv] and 20130080[Edit Inv], everything seems to be fine. 
People who check out the laptops would not be able to use the 
computer off campus until they logged into using the campus 
network at least once.
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Craig Reno Feb 04, 2014 02:53 PM 
Task reassigned to Craig Reno.
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Alyssa Little Feb 04, 2014 02:30 PM 
****This is an email****
20110025[Edit Inv]

20110026[Edit Inv]

20110028[Edit Inv]

20110029[Edit Inv]

20130077[Edit Inv]

20130078[Edit Inv]

20130079[Edit Inv]

20130080[Edit Inv]

 

From: ucshelpdesk@mail.wou.edu
[mailto:ucshelpdesk@mail.wou.edu] On Behalf Of UCS
ServiceRequest
Sent: Tuesday, February 04, 2014 2:26 PM
To: Angela Barry
Subject: Re: laptops we check out

 

Hi Angie,

Could I get the WOU #s off of those laptops?

Thanks!

UCS

 

On Tue, Feb 4, 2014 at 2:18 PM, Angela Barry
 wrote:

Hi,

 

We have pulled the laptops that we check out to
students out of circulation. We have had repeated
complaints from students that they are having
trouble logging into them on and off campus. I
have all 8 of them available to be picked up so
they can be looked at. Thank you!

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.
 Add Attachment