Service Request Ticket

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Feb 05, 2014 11:05 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100464 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560/DN Color Printer #8560/DN
	Serial No.	FBT203979	Location	PDR
	Model	8560/DN	Hostname	la-las-dean-office / lasdeansoffice.wou.edu
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppm color or B&W IP: 140.211.76.13	Ink/Toner Refill
	Wired NIC	00:00:AA:D6:49:5B

TECHS	Submitted by	Meagan Ronningen	Contact	mronningen12@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 24, 2014 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 24, 2014 09:30 AM	Showed her how to change settings on the printer from single to double sided printing, and wrote down instructions on how to change it. Could not find a reason for it to always print double sided on computer.	Add Attachment
Craig Reno	Feb 24, 2014 09:14 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Feb 20, 2014 02:03 PM	Called, Debbie is out until Monday.	Add Attachment
Lori Burgeson	Feb 14, 2014 07:41 AM	Everything on Krusty is defaulted to single sided. No problems on the network side	Add Attachment
Jared Petersen	Feb 12, 2014 10:20 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Feb 12, 2014 10:19 AM	Changing the printer settings on the computer has no effect on what the printer actually does. The printer's own settings override everything. Lori is looking at Krusty now to see what she can do.	Add Attachment
Jared Petersen	Feb 12, 2014 08:48 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Feb 12, 2014 08:48 AM	Called, going to meet with her in 30 minutes.	Add Attachment
Craig Reno	Feb 11, 2014 01:50 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Feb 11, 2014 01:50 PM	Wants us to call back on thursday,	Add Attachment
Shandelle Plasker	Feb 06, 2014 08:16 AM	Her default settings on her computer to print is set on double sided. She wants the default to be set on one-side and have the option to choose double sided when she wants to.	Add Attachment
Shandelle Plasker	Feb 06, 2014 08:12 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Craig Reno	Feb 05, 2014 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 05, 2014 02:59 PM	Changed printer settings, can print double sided now.	Add Attachment
Adam Fyffe	Feb 05, 2014 11:29 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Feb 05, 2014 11:29 AM	can u take care of this when u update java?	Add Attachment
Meagan Ronningen	Feb 05, 2014 11:05 AM	Printer was serviced and brought back to her and now no longer prints two sided. When trying to print two sided, the printer prints single sided regardless and gives no error message. She is hoping to get this looked at at the same time as her computer which needs a java install.	Add Attachment