Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 11, 2014 08:12 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Craig Reno	Feb 11, 2014 02:17 PM	Task reassigned to Self Resolved.	Add Attachment
Craig Reno	Feb 11, 2014 02:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 11, 2014 02:17 PM	Doesn't seem to be an issue anymore. There are no errors, and nothing in the print queue, so the 13 documents that were sent to the printer either already printed, or were cancelled. I don't multiple copies of any papers in here, so I'd wager they were cancelled already.	Add Attachment
Craig Reno	Feb 11, 2014 02:05 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Feb 11, 2014 08:12 AM	The WUC computer lab printer keeps saying paper jam but there is nothing that she can see. She tried restarting the printer but the error still came back. Lab-WUC Heather called with the issue 503-334-9730 She had about a 4 page thing for class that she printer 13 times and would like that cancelled on this printer.	Add Attachment