Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Barry, Angie	Date	Feb 11, 2014 09:26 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130077 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MU
	Serial No.	SC1ML402LDV31	Location	Loaner shelf
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091311
	Wired NIC	10:DD:B1:EB:90:9E
	Wireless NIC	A8:BB:CF:09:FF:A4
	Bluetooth NIC	A8:BB:CF:09:FF:A5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Adam Fyffe	Feb 19, 2014 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Feb 19, 2014 10:40 AM	Dropped off to Angie	Add Attachment
Adam Fyffe	Feb 19, 2014 10:40 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Feb 19, 2014 09:59 AM	Task reassigned to Adam Fyffe.	Add Attachment
Craig Reno	Feb 18, 2014 04:59 PM	Laptop is at my desk if someone can return it tomorrow morning.	Add Attachment
Craig Reno	Feb 18, 2014 04:59 PM	Laptop should be able to log in when off campus if there is already a profile created for them. Tested this by having someone who has never used this computer log in once while on the network, then disconnecting wifi and logging out, then having them log back in. This showed that it will allow log ins while not on the campus network. It did ask if I wanted to make a mobile profile on the first login, if anyone said no to that, it would only work on campus. Changed the settings so it would automatically create the mobile profile, instead of asking to make one. It will bring up a message saying that it cannot connect to the H: drive when not on the network, but thats normal.	Add Attachment
Alyssa Little	Feb 18, 2014 04:11 PM	Called back, the laptop is available to be picked up from the info desk today until 5 or tomorrow from 1-5	Add Attachment
Lexie Widmer	Feb 18, 2014 01:00 PM	Left VM	Add Attachment
Craig Reno	Feb 17, 2014 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Feb 17, 2014 02:01 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Feb 17, 2014 02:01 PM	**This is an email** We have once again gotten laptop 20130077 returned with the student not being able to log into it off campus. There is something wrong with this laptop. The other laptops seem to be working just fine. Can someone please fix this? Thank you! Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Craig Reno	Feb 11, 2014 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 11, 2014 04:19 PM	Installed updates and returned computer.	Add Attachment
Craig Reno	Feb 11, 2014 04:05 PM	Cannot make macs automatically connect to H drive when signing in. Printed out instructions on how to connect manually. Will only be able to connect when on campus network.	Add Attachment
Craig Reno	Feb 11, 2014 02:05 PM	Task reassigned to Craig Reno.	Add Attachment connect to h drive.pdf
Katie Halvorson	Feb 11, 2014 09:26 AM	**This is an email** Hi, We are still have trouble with laptop 20130077. Students who are checking it out are having trouble logging into it. When they do their ¿H¿ drive is not available. This is happening on and off campus. Angie Barry	Add Attachment