Service Request Ticket - # 52945

Service Request Information

CONTACT Name Hoover, Stephanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2014 07:36 AM
Department Behavioral Sciences Division Phone 88512
Location Email hooverst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121210[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02KHMQKDNCR Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0090604; addt'l software to be ordered FY13/14, Parallel Desktop for MAC v8 afrom P0091252, WIN 7 Pro from VISA2013003553, ATLAS.ti v7 ED single user license from VISA2013003557, Dragon Dicate Student/Teacher Edition V3.0 MAC from VISA2013003631, SPSS Statistics Standard Campus Edition Campus site license P090938

Wired NIC 10:DD:B1:B9:7D:A1


Wireless NIC EC:35:86:45:D4:9E


Bluetooth NIC EC:35:86:45:D4:9F

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Feb 12, 2014 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Feb 12, 2014 11:01 AM 
Sent email to update the contact.
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Jared Petersen Feb 12, 2014 10:45 AM 
Forgot to mention that there were updates available, so I went 
ahead and updated her computer as well.
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Jared Petersen Feb 12, 2014 10:44 AM 
Research suggests that this is a bug within Mac OS X 10.8 Mountain 
Lion. Login bugs on Mountain Lion are apparently common. 

Amavis is part of the OS X Server that does mail filtering and the 
like to deal with spam and malware. It also exists on the main 
desktop version of OS X but it doesn't do anything. It's likely that 
this is the result of one of those login bugs.

This is unlikely to happen again and there is nothing to worry 
about.

Will email contact to update her on the SR.
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Jared Petersen Feb 12, 2014 10:20 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Feb 12, 2014 08:55 AM 
Called, said that she didn't need to be there and that Linda in the 
Psychology office would let me in.
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Jared Petersen Feb 12, 2014 08:29 AM 
Task reassigned to UCS Tech.
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Jared Petersen Feb 12, 2014 08:29 AM 
Stopped by, no one was around.

Left VM
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Jared Petersen Feb 12, 2014 08:21 AM 
Task reassigned to Jared Petersen.
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Lori Burgeson Feb 12, 2014 07:36 AM 
Computer let me log in. Can't tell if there are 
any issues or not. Nothing on sophos antivirus 
looks off. I started a new scan. No problems. 

Login name was AMaViS Daemon. Who is that? 

Please still stop by and investigate what 
happened... Thank you!

Stephanie Hoover, PhD
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