Service Request Ticket - # 52951

Service Request Information

CONTACT Name Dalton, Kris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2014 01:56 PM
Department College of Education Phone 88482
Location Email daltonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101152[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55KVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AB:DF

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 12, 2014 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 12, 2014 02:40 PM 
Replaced the faceplate taken from a broken 960. Took wou 
numbers off of old faceplate and put on the new one.
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Alyssa Little Feb 12, 2014 02:18 PM 
Called back and said she's available today until
4:40 and will make herself available any time
after 8am tomorrow.
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Craig Reno Feb 12, 2014 02:16 PM 
left vm
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Craig Reno Feb 12, 2014 02:14 PM 
Task reassigned to Craig Reno.
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Alyssa Little Feb 12, 2014 01:56 PM 
****This is an email****
Good Morning!  My CPU "ON" Button (ID# 20101152)
took some encouraging in order to activate the
unit.  It is functioning, but I would very much
appreciate a visit from one of your technicians. 
It is situated at the reception desk in ED 202. 
THANKS in advance for your help - Kris Dalton ext
88471
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