Service Request Ticket - # 52952

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2014 03:28 PM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100600[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
Serial No. 2HF9BP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0078666 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D0:7B:BE

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
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Entered by Date Memo
Lori Burgeson Feb 13, 2014 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Feb 13, 2014 11:58 AM 
Replaced PSU and computer is working properly.  
Jared is taking it back to the metabolic room in 
HWC
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Lori Burgeson Feb 12, 2014 03:28 PM 
Computer is displaying a blinking amber power 
light, 1, & 3.  Button on back of PSU will not 
illunimate when pressed.  Bad PSU.  Warrantying 
through Dell.
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