Service Request Ticket

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Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Feb 13, 2014 08:18 AM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100625 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.66GHz Intel Core 2
	Serial No.	W81060G5ATQ	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2011 std MAC from P0078813, Adobe Acrobat Pro v10 for MAC from P0078813, Inspiration 9 from VISA2010002350, SPSS Statistics Base from P0078817
	Wired NIC	10:9A:DD:65:B3:15
	Wireless NIC	10:93:E9:5E:A1:7A

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Mar 10, 2014 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Mar 10, 2014 02:33 PM	Set up GFA for him and delivered. GFA is 20130551	Add Attachment
Lori Burgeson	Mar 07, 2014 08:08 AM	Task reassigned to Laven Voth.	Add Attachment
Sarah Pettigrew	Mar 06, 2014 04:17 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Keven Malkewitz in WEST 203. The WOU# of the new laptop is 20130551 and the old laptop is 20100625.	Add Attachment
Katie Halvorson	Mar 06, 2014 02:18 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Mar 06, 2014 02:18 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Mar 06, 2014 02:18 PM	He called to say that the computer is still crashing. 919-345-4144	Add Attachment
Laven Voth	Feb 14, 2014 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Feb 14, 2014 11:19 AM	Replaced dying HDD with spare from old machine. He will test with it and see if it will work out for him. He will purchase either a new computer or new hdd once this one fails.	Add Attachment
Jennifer McCarroll	Feb 14, 2014 09:00 AM	Called this morning. Has an electrician coming to his house and cannot make 9am appt. Will be in office around 11 and will call Laven when he leaves his house.	Add Attachment
Katie Halvorson	Feb 13, 2014 02:38 PM	919-345-4144 he called to say that he would like a call back as soon as Laven or Lexie are available	Add Attachment
Craig Reno	Feb 13, 2014 01:29 PM	Task reassigned to Laven Voth.	Add Attachment
Lexie Widmer	Feb 13, 2014 01:18 PM	The warranty date just passed. If Laven can't find a spare hard drive, Trisha says they could pursue an early GFA.	Add Attachment
Lori Burgeson	Feb 13, 2014 12:54 PM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Feb 13, 2014 12:54 PM	Craig, I told Adam to assign you this task. He worked on it all morning and we need to get it back to the user as quickly as possible. Please make this your priority today.	Add Attachment
Craig Reno	Feb 13, 2014 12:48 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Feb 13, 2014 11:18 AM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Feb 13, 2014 10:31 AM	I reimaged and was able to log in	Add Attachment
Adam Fyffe	Feb 13, 2014 08:52 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Feb 13, 2014 08:52 AM	I have laptop now	Add Attachment
Shandelle Plasker	Feb 13, 2014 08:24 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Feb 13, 2014 08:18 AM	When he turns on his computer the computer will only get through half way of turning on and then turns off. He has tried this several times and the computer will not turn or load all the way. He would like someone to come look at this ASAP. You can contact him by phone.	Add Attachment