Service Request Ticket

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	Feb 13, 2014 09:54 AM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100204 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	FJ2VNM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0076811 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:33:65

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Craig Reno	Feb 18, 2014 04:04 PM	Task reassigned to Self Resolved.	Add Attachment
Craig Reno	Feb 18, 2014 04:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 18, 2014 04:04 PM	Took a look with Nathan. Computer was on when we walked in, tested it to make sure it could log in and whatnot. Everything worked fine. Checked 203 to make sure Jared wasn't mistaken, that one was fine too.	Add Attachment
Jared Petersen	Feb 18, 2014 10:03 AM	Task reassigned to Craig Reno.	Add Attachment
Jared Petersen	Feb 18, 2014 10:03 AM	Meant to do this on Friday but forgot. Craig, can you take a look at this at 4:00 PM today? You will need keys to open up the station.	Add Attachment
Lori Burgeson	Feb 13, 2014 10:50 AM	Room open tomorrow	Add Attachment
Lori Burgeson	Feb 13, 2014 10:35 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Feb 13, 2014 10:27 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shandelle Plasker	Feb 13, 2014 09:54 AM	In old PE room 202 the computer will not turn on. She could not check the wiring sense it is a smart classroom and the wires are all locked up. If you need to contact her call her on her office phone.	Add Attachment