Service Request Ticket

Service Request Information

CONTACT	Name	Hall, CM	Date	Feb 13, 2014 01:17 PM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 18, 2014 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 18, 2014 03:22 PM	**This is an email** Craig, I think it¿s good! Thank you!!!	Add Attachment
Craig Reno	Feb 17, 2014 08:26 AM	Left vm asking for followup	Add Attachment
Craig Reno	Feb 14, 2014 11:25 AM	Ran CCLeaner. Left defrag running, asked her to see how her computer was running once it was done, and give us a call.	Add Attachment
Craig Reno	Feb 14, 2014 08:06 AM	Left vm	Add Attachment
Craig Reno	Feb 13, 2014 01:57 PM	Task reassigned to Craig Reno.	Add Attachment
Katie Halvorson	Feb 13, 2014 01:17 PM	When she tries to clock on software or open the internet, it runs very slow. It has been happening all day yesterday and today. She has tried restarting a couple times and it takes minutes for anything to pull up. She is around for the rest of the today and all day tomorrow.	Add Attachment