Status changed from (1) Pending to (5) Completed

Received new keyboard and installed it.  New HD is 
installed as well.  Will image it Monday and get 
everything ready to go.

Dell is sending a new keyboard to replace the 
broken warrantied one.

Palm rest along with keyboard need to be replaced.  
Warrantying through Dell.

Battery will need to be replaced by department 
since the 1 yr warranty has expired.  Will need to 
get a quote from Dell

Sriram will not be able to drop off his laptop 
until tomorrow afternoon

So, the laptop that I have has been misbehaving 
again.  I am pulling up the old email conversation 
only to remind ourselves that this is not a new 
story.

For a laptop, the battery barely works for a few 
minutes, defeating the very purpose of a laptop.
Every once in a while, the booting up fails.
And, yes, every once in a while, the notorious 
blue-screen-of-death, especially when I have not 
saved that Word document that I was working on.  
This time, I was so annoyed that I decided I would 
take a photograph and attach to this email.

Perhaps you will write to me that there are 
machines that are older than mine which needs to 
be upgraded before my laptop can be replaced.  If 
so, oh well.

sriram