Service Request Ticket - # 52967

Service Request Ticket - # 52967

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Feb 13, 2014 02:58 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XTJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN and TRANSFERRED to new cpu W#20141152 SR 59555 MAR2016: DreamWeaver CS5.5 WIN from P0071871; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:63:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Feb 14, 2014 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Feb 14, 2014 09:24 AM	Installed.	Add Attachment
Jennifer McCarroll	Feb 14, 2014 09:12 AM	Anytime is a good time today, Friday, Feb 14	Add Attachment
Craig Reno	Feb 14, 2014 08:05 AM	left vm	Add Attachment
Craig Reno	Feb 13, 2014 03:37 PM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	Feb 13, 2014 03:23 PM	Their license above indicates Acrobat Pro 10(see additional software on computer inventory record) also check on other software like Dreamweaver CS5.5 which should be on this station as well	Add Attachment
Katie Halvorson	Feb 13, 2014 03:18 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 13, 2014 03:18 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Feb 13, 2014 03:18 PM	The computer had Adobe Pro 11 on the computer but it was recently re-imaged (52784) and they need it back on there.	Add Attachment
Katie Halvorson	Feb 13, 2014 03:03 PM	then*	Add Attachment
Katie Halvorson	Feb 13, 2014 03:03 PM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Feb 13, 2014 03:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Feb 13, 2014 03:03 PM	Adobe 9 Pro is on the remote desktop. If they want the license for that computer than they will need to go through purchase request.	Add Attachment
Katie Halvorson	Feb 13, 2014 02:58 PM	They have a trial version of Acrobat Adobe Pro but need the actual copy of it on the computer now. It is the info desk computer that needs it.	Add Attachment