Service Request Ticket

Service Request Information

CONTACT	Name	Stanavige, Kjerstin	Date	Feb 14, 2014 03:12 PM
	Department	The Research Institute	Phone	88474
	Location		Email	stanavigek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20120226 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple iPad with Wi-Fi 32GB - Black #MC706LL/A
	Serial No.	DYTJ6B62DJ8R	Location	Going to PDR
	CPU	1GHz dual-core Apple A5
	OS	iOS 5	Software
	Wireless NIC	B0:65:BD:E9:D4:75
	Bluetooth NIC	B0:65:BD:E9:D4:76

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Feb 14, 2014 04:48 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Feb 14, 2014 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Feb 14, 2014 04:48 PM	Changed to google chrome. New iOS patch of safari does not like single sign on.	Add Attachment
Shandelle Plasker	Feb 14, 2014 03:15 PM	She is available the rest of today 2/14/2014. She is not available at all on Monday but would like to be contacted by email to set up a time to get this looked at. Email:stanavigek@wou.edu	Add Attachment
Shandelle Plasker	Feb 14, 2014 03:13 PM	**This is an email** Correction: The error message says "Safari cannot verify the identity of forums.wou.edu. Would you like to continue anyway?" I hit continue, and then nothing happens and it's not logged in.	Add Attachment
Shandelle Plasker	Feb 14, 2014 03:12 PM	**This is an email** Do you provide assistance with iPads (belonging to the university)? Ever since the latest OS update, my iPad will not log into WOU's site (and, consequently, my email, WolfWeb, etc). I get to the login page and it freezes at www2.wou.edu with the message "Logging you into WOU Systems..." and I have to restart the iPad to get out of the page. The same thing happens whenever I try to activate my Gmail or Google Calendars apps. I'd appreciate any assistance!	Add Attachment