Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	Feb 17, 2014 10:36 AM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130586 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag		Description	Xerox Phaser 3610 DN Monochrome Laser Printer
	Serial No.	A4T021745	Location	Mail Services, Amanda Bales
	Model	3610/DN	Hostname	bo-geordi
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP: 140.211.114.65	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:24:0E:04

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 17, 2014 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 17, 2014 12:14 PM	Printer was already pulling ip. Lexie is deploying printer. It can be found on Krusty (BO-Geordi)	Add Attachment
Lori Burgeson	Feb 17, 2014 11:09 AM	Printer has been set up and is on Krusty. Will deliver after testing tomorrow.	Add Attachment
Lori Burgeson	Feb 17, 2014 10:52 AM	Printer is replacing elk.wou.edu, so it will take over that IP address	Add Attachment
Sarah Pettigrew	Feb 17, 2014 10:36 AM	NEW EQUIP SETUP: A Xerox networked printer needs to be setup and delivered to Amanda Bales in ITC 111. They would like the printer to be named "Geordi" (as in La Forge). The WOU # is 20130586. The printer is on the counter in ITC 008.	Add Attachment