Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Feb 17, 2014 11:10 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090313 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM9CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641. MS Office Pro from P0047320, Dremaweaver MX 2004 from P0049184, Adobe CS3 Design Prem WIN from P0063828.
	Wired NIC	00:24:E8:30:6A:97

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Feb 17, 2014 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 17, 2014 02:45 PM	Must've had the wrong print drivers. Installed new ones from the ricoh site. Also ran gpupdate /force. It prints ok now to CA -ellington and CA- miles.	Add Attachment
Lexie Widmer	Feb 17, 2014 01:49 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Feb 17, 2014 12:48 PM	Available anytime today	Add Attachment
Lexie Widmer	Feb 17, 2014 12:38 PM	Left VM for availability.	Add Attachment
Kevin Thibeault	Feb 17, 2014 11:32 AM	CORRECTION: \\krusty\ca-ansel	Add Attachment
Kevin Thibeault	Feb 17, 2014 11:22 AM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Feb 17, 2014 11:21 AM	Host name of printer is Allen	Add Attachment
Lori Burgeson	Feb 17, 2014 11:16 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Feb 17, 2014 11:16 AM	Can you please get the WOU number and host name of the printer?	Add Attachment
Kevin Thibeault	Feb 17, 2014 11:14 AM	Contact changed from Student Student to Lacey Caligure.	Add Attachment
Kevin Thibeault	Feb 17, 2014 11:14 AM	Lacey would like help setting up a printer in SH105.	Add Attachment