Service Request Ticket - # 52992

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2014 04:19 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090300[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469

Wired NIC 00:24:E8:34:C2:32


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Feb 20, 2014 11:10 AM
Task reassigned to Jared Petersen.
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Jared Petersen Feb 20, 2014 11:10 AM
Task reassigned to Jared Petersen.
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Jared Petersen Feb 20, 2014 11:10 AM
Installed the software and updated it.
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Jared Petersen Feb 20, 2014 10:35 AM
Got the Ok from Tricia.
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Jared Petersen Feb 18, 2014 10:33 AM
Tricia isn't here right now, but I found the PO#
(P0080438) for when the license was purchased. It
looks like it was just purchased for the
department and is registered to it rather than a
specific user. Will need to confirm with Tricia. 
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Lori Burgeson Feb 18, 2014 09:35 AM
Talk to tricia about licensing.  Check to make sure 
we can transfer the license first.
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Alyssa Little Feb 17, 2014 04:19 PM
****This is an email****
Recently Alaric Trousdale was appointed Interim
Director of the Study Abroad office, taking over
when Michele Price retired. When he moved into the
Directors office, a Mac was set up for and the
programs that Michele had used were transferred
over to that machine. In the process, the
Filemaker program from her computer was not
transferred over to the computer he is now using -
or if it transferred, we are not able to find it
for him. WE would like to have someone come over
and see if Filemaker is on his computer and if so,
show us where or create a shortcut icon on his
desktop, and if it is not on his computer, we need
to have the copy that was on Michele's computer
transferred to Alarci's computer. His computer
number is 20090300[Edit Inv].
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