Service Request Ticket - # 52995

Service Request Ticket - # 52995

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Feb 18, 2014 08:31 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060403 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client #NTC-10Z-00
	Serial No.	0638YB06D5	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro 2003 license
	Wired NIC	00:14:4F:57:80:D1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Aug 07, 2014 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Aug 07, 2014 09:03 AM	Talked to lori and she said Jon is already working on one the same ticket and i called nancy n told her Jon will take care of this too.	Add Attachment
Vikas Sharma	Aug 07, 2014 08:14 AM	Called her and she said its not working so i will go check it out	Add Attachment
Vikas Sharma	Aug 07, 2014 08:07 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Aug 06, 2014 05:11 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Feb 24, 2014 02:04 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Lexie Widmer	Feb 24, 2014 02:03 PM	Task reassigned to Lexie Widmer.	Add Attachment
Craig Reno	Feb 19, 2014 01:31 PM	**This is an email** There are no applications that need loaded onto the thin client. They need to be able to sign on the computer, and access the electronic timeclock which is web based. At one time we were monitoring the servers off that one as well, dual screened thin client, but since it was constantly crashing we gave up on that. Let me know if you have any other questions. Thank you, Nancy Minnick Public Safety	Add Attachment
Lori Burgeson	Feb 19, 2014 09:15 AM	Richard is working on the Kiosk station for the Zero client that will be taking the place of the thin client. Once its ready to go, we can deploy the newer system.	Add Attachment
Craig Reno	Feb 18, 2014 04:42 PM	Emailed asking a couple question for Richard.	Add Attachment
Alyssa Little	Feb 18, 2014 03:13 PM	Nancy called and said she would be in the office from now until 5, and the equipment that is having the issue is available at any time	Add Attachment
Lexie Widmer	Feb 18, 2014 12:34 PM	Nancy is out till 3 today. The front desk attendant wasn't familiar with the request. He was logged into a computer, but wasn't sure if it was the same one.	Add Attachment
Katie Halvorson	Feb 18, 2014 08:31 AM	I was able to tell her to reconnect to krusty for the printer so the thin client should be the only issue.	Add Attachment
Katie Halvorson	Feb 18, 2014 08:31 AM	**This is an email** It's not turning on, so students can't log in. I can't figure out why. Everything appears to be plugged in. It was working one day and not the next when I came in. I just need someone to help me figure out why. Thanks, Nancy	Add Attachment
Katie Halvorson	Feb 18, 2014 08:31 AM	Hello, I have two for you in the Public Safety office. Our thin client is not working and I can't figure out why. The WOU # is 20060403. Also, the computer in the main reception desk is having issues printing. It is really slow and I have to change the printer in order to get it to print. It won't print on Bart/Nancy Drew. That computer number is 20090524. Can I have please have someone check these first thing this morning. Thank you, Nancy Minnick Public Safety	Add Attachment