Service Request Ticket

Service Request Information

CONTACT	Name	Nagel, Sarah	Date	Feb 18, 2014 10:47 AM
	Department	International Education & Development	Phone	89081
	Location		Email	nagels@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091352 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53D1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:83:DC:CE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	gauntzd@wou.edu	88215

Entered by	Date	Memo
Danielle Gauntz			Email Public
Entered by	Date	Memo
Danielle Gauntz	Feb 19, 2014 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Feb 18, 2014 01:58 PM	Task reassigned to Danielle Gauntz.	Add Attachment
Lexie Widmer	Feb 18, 2014 01:58 PM	She wants to create new pages on the International site and learn how a little more on how to use Adobe Ct.	Add Attachment
Lexie Widmer	Feb 18, 2014 01:06 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Feb 18, 2014 12:30 PM	Left VM, I'll walk over there when it's past lunch.	Add Attachment
Katie Halvorson	Feb 18, 2014 10:47 AM	89081	Add Attachment
Katie Halvorson	Feb 18, 2014 10:47 AM	She is working on her X: drive and wants to take old forms off and add new links for new forms. She is mainly trying to organize and it tells her she needs templates but there is no templates for her to choose from and so it can't be completed. She can't seem to update anything she needs to. Office of International Education and Development is the departmental X: drive she is working on. She is in Maaske first floor. She is available all day today for help.	Add Attachment