Service Request Ticket - # 53003

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2014 12:28 PM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121259[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 18FQHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FQHX1 Location Going to PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, transfer from W#20081163: Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017;

Wired NIC B8:CA:3A:8E:4A:F7

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Feb 19, 2014 03:25 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 19, 2014 03:25 PM 
Laven and I went over and took another look at it. Same thing as 
yesterday. We had to remove the printer and drivers completely. As 
long as he doesn't print that one document that seems to be 
causing all of the trouble, it should be fine now.
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Alyssa Little Feb 19, 2014 02:42 PM 
Status changed from (5) Completed to (1) Pending
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Alyssa Little Feb 19, 2014 02:42 PM 
He tried opening a document that he had opened
previously and it caused the same error again, and
he once again is getting the error that the local
spooler is not operating.

Available until 4:30
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Craig Reno Feb 18, 2014 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Feb 18, 2014 02:51 PM 
Spooler was not active. Trying to print new documents would end 
the spooler service. This stopped when I cleared out the print queue 
and restarted the spooler. Should be ok now.
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Craig Reno Feb 18, 2014 01:43 PM 
Task reassigned to Craig Reno.
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Alyssa Little Feb 18, 2014 12:29 PM 
He previously received instructions on how to
reset the spooler, after resetting it he was able
to print to his local printer once before it gave
him the same error message again.
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Alyssa Little Feb 18, 2014 12:28 PM 
Can't connect to any printer, local or networked.
It's giving him the error "the local spooler is
not operating."

available from 2-4:30 for someone to check it out,
the sooner the better
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