Service Request Ticket

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Feb 18, 2014 02:09 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 19, 2014 08:13 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Feb 19, 2014 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 19, 2014 08:13 AM	There was a bunch of torn paper on the inside of the machine. There was some stuck behind the print head and once everything was cleared, the print head was able to move freely.	Add Attachment
Craig Reno	Feb 18, 2014 03:03 PM	Room open 8-12 am Wednesday	Add Attachment
Alyssa Little	Feb 18, 2014 02:09 PM	**This is an email** Hi - We have a 'Service Error' message, code 1127, on the Epson 3880 printer ("Kandinsky" #20120612) in ITC210. I've referred to both the manual and the support website, but this only results in the directive to 'call Epson'. Hoping you all can help at this point. Thanks much! Jen Bracy	Add Attachment