Service Request Ticket - # 53012

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2014 08:56 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130462[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLW0X4F9VM Location Hannah Warner

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017

Wired NIC 70:CD:60:F3:7B:33


Wired NIC 70:CD:60:F3:7A:1A


Wireless NIC 18:AF:61:B8:8D:4C


Bluetooth NIC 18:AF:61:B8:8D:4D

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Feb 19, 2014 09:26 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Feb 19, 2014 09:26 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Feb 19, 2014 09:26 AM 
Everything comes back clean.
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Lori Burgeson Feb 19, 2014 08:57 AM 
Jared is going to run a Sophos scan and also look 
in her applications folder and delete anything 
that shouldnt be there.  Also checking for browser 
add-ons.

She will call us back when the scan is complete so 
we can look into what our next steps would be
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Lori Burgeson Feb 19, 2014 08:56 AM 
****This is an email****
Hi-
Yesterday I was browsing on the internet for 
design ideas (text treatments) and clicked on an 
image that I was interested in. This might have 
been a mistake as a bunch of tabs opened up and a 
window saying something to the effect that the 
browser was locked and something about the FBI; 
anyway I could not close or force quit Firefox and 
ended up needing to turn the power off on my 
computer. When I restarted the computer, the 
window was still there. I was eventually able to 
force quit Firefox and basically unlock my 
computer. My computer seems to be working ok, but 
Scott told me I should notify Lori that this 
happened. 

Would you please pass on the message.

Thanks so much,
Betty
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