Service Request Ticket - # 53014

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2014 09:55 AM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130586[Edit Inv] (opens in a new window) Bldg/Room WEL 130
Service Tag Description Xerox Phaser 3610 DN Monochrome Laser Printer
Serial No. A4T021745 Location Mail Services, Amanda Bales

Model 3610/DN Hostname bo-geordi
Notes small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP: 140.211.114.65 Ink/Toner Refill Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731

Wired NIC 9C:93:4E:24:0E:04

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 19, 2014 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 19, 2014 10:40 AM 
Restarted the printer and replugged in the
Ethernet cable.  It seems to be somewhat random
how long it takes to print.  sometimes its quick
sometimes it takes a minute or so.  No errors
though.  If it gets worse they will call back,
they have an extra printer to connect to.
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Adam Fyffe Feb 19, 2014 09:56 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Feb 19, 2014 09:56 AM 
She is available all day except 2-330 but someone
will be there still.
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Katie Halvorson Feb 19, 2014 09:55 AM 
She got a new printer yesterday and there are 3
computers that are getting error messages when
trying to print.  The error says something about
it can't be printed because it is an unknown
error.  And the error light on the printer flashes
as well.

BO-geordi and it is on krusty

20091120[Edit Inv]
another computer is the mail machine computer-no WOU#
20091021[Edit Inv]
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