Service Request Ticket

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Feb 19, 2014 10:18 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110884 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GB35V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, TRANSFER from W#20080033 Acrobat Pro 9.0 from P0067390, Paint Shop Pro 9 from P0055113, TechSmith Camtasia Studio/Snagit Bundle from VISA2008000470 UPGRADED Camtasia Studio to V8.5.2 see below, MathType 6.6 WIN acad license(electronic) from VISA2009001362 UPGRADED to MathType 6.9 WIN on VISA2013003614 JULY2013; Camtasia Studiov8.5.2 Upgrade WIN(fromv6)VISA2014004600 MAY2015
	Wired NIC	18:03:73:26:29:38

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Feb 19, 2014 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Feb 19, 2014 10:48 AM	Showed her how to map her H drive to her documents library. She did not want her documents to be available offline, which is necessary to add the network drive. She decided to click on the network drives instead.	Add Attachment
Lori Burgeson	Feb 19, 2014 10:18 AM	Laurie Burton in MNB 122 wants her H drive remapped to her Documents folder. For some reason, the mapping was lost. Seems as though she wants all network drives mapped to her Documents folder, but we only use that as a personal mapping to the H drive so everything gets backed up regularly. She can still use that same view to navigate through any shared drives, but would have to do it through Computer view.	Add Attachment