Service Request Ticket - # 53027

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2014 02:58 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18FNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 P0090649 downgraded to Office Pro Plus 2010, TRANSFER to W#20161099 JUNE2018-- MATLAB individual license P0054558, Mathematica Professional v5.2 P0054563, PCTeX v5 Professional with MathTimePro fonts P0054530, and Macromedia DreamWeaver MX 2004 P0052818, MiKTex is open source, , Adobe Acrobat Pro 10 WIN P0082625, WinEdt v8VISA2013003812, Camtasia Studio v8.5.2 WIN VISA2014004600 MAY2015

Wired NIC B8:CA:3A:8E:4A:57

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 19, 2014 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 19, 2014 04:05 PM 
Trying to print to the copier printer it indicates
on the computer that is offline.Just re-installed
the printer drivers and it work fine.
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Craig Reno Feb 19, 2014 04:00 PM 
Task reassigned to Dyl Karbia.
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Alyssa Little Feb 19, 2014 02:58 PM 
****This is an email****
Scott's computer is: 20121263[Edit Inv]
Cheryl's computer is: 20121264[Edit Inv]

The copier does not have a WOU# and I do not know
it's network name I'm sorry to say.  It's our
Cannon Image Runner 6055 located in MNB 117.

Thank you,
Sharon


On Wed, Feb 19, 2014 at 2:48 PM, UCS
ServiceRequest  wrote:

    Could I get the WOU #s from the computers that
you are sure are experiencing issues with the copier?
    Also the network name of the copier and the
WOU# for the copier if it has one.

    Thanks!
    UCS



    On Wed, Feb 19, 2014 at 2:44 PM, Sharon Price
 wrote:

        Greetings UCS,

        For some odd reason our copier is not
wanting to print from our computers here in the
Math Department.    I shut it down and restarted
it hoping that would fix the problem but it has
not.   I'm not sure how many computers won't work
from it but Scott & Cheryl Beaver for sure.   
Cheryl's said it was "off line" and Scott's is
saying that is is not recognizing the ID.

        Thank you for your assistance as quickly
as possible on this,
        Sharon
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