Service Request Ticket - # 53030

Service Request Information

CONTACT Name Schulze, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2014 08:20 AM
Department Education & Leadership Phone 89221
Location Email schulzej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100750[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 12XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3E:2E:B4


Wireless NIC 18:3D:A2:16:2C:C0


Bluetooth NIC 1C:65:9D:F6:41:F6

TECHS Submitted by Adam Fyffe Contact afyffe07@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Feb 24, 2014 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 24, 2014 10:37 AM 
reimaged and she picked it up
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Craig Reno Feb 24, 2014 08:15 AM 
Task reassigned to Adam Fyffe.
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Craig Reno Feb 21, 2014 08:15 AM 
Left vm asking when we can return laptop
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Katie Halvorson Feb 20, 2014 03:53 PM 
****This is an email****
My primary phone is (503) 930-5913

Jennifer Schulze
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Adam Fyffe Feb 20, 2014 03:21 PM 
Task reassigned to Craig Reno.
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Adam Fyffe Feb 20, 2014 03:21 PM 
can u finish this up, its been reimage just needs
the rest plus, 

jing software: its a video tool
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Adam Fyffe Feb 20, 2014 09:09 AM 
reimaged, adding software
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Adam Fyffe Feb 20, 2014 08:59 AM 
cell is (503) 930 5913

ext 89221
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Adam Fyffe Feb 20, 2014 08:20 AM 
Has malware and virus, needs to be reimaged
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