Service Request Ticket - # 53034

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2014 10:37 AM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100284[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Printer #8860/DN
Serial No. HAV136764 Location PRD

Model 8860/DN Hostname
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D4:DA:7D

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 21, 2014 09:40 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 21, 2014 09:40 AM 
Let them know that the printer is broken.. Can't
be fixed.
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Megan Thibeault Feb 20, 2014 01:31 PM 
the main frame of the printer is broken... Looks
like someone busted off a part when trying to
unjam the machine.
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Lori Burgeson Feb 20, 2014 01:27 PM 
Task reassigned to Megan Eichler.
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Lori Burgeson Feb 20, 2014 11:04 AM 
Printer has some broken parts.  I talked to June 
and let her know that we would have to bring it 
back to our office for some possible part 
replacement.  Will pick up the printer once the 
ink is back in a solid state
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Shandelle Plasker Feb 20, 2014 10:37 AM 
Printer keep Jamming. She needs to be able to
print important stuff by tomorrow.
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