Service Request Ticket - # 53044

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2014 10:02 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070150[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 61GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:03:A1

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 21, 2014 11:27 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 21, 2014 11:27 AM 
Check the computer and realize the network cable
wasn't properly connected to the system unit.
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Dyl Karbia Feb 21, 2014 10:45 AM 
Task reassigned to Dyl Karbia.
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Alyssa Little Feb 21, 2014 10:02 AM 
****This is an email****
Good afternoon Service Request staff:

One of our Dells is having some issues.

A "Journal" staff writer cannot get onto the Internet.

The WOU number is 20070150[Edit Inv].


Here's how my schedule is looking for next week
for someone to come by:

Monday, Feb. 24 -- Good at this time. I should be
in between 10-11 because of production days and
nights for the "Journal".

Tuesday, Feb. 25 -- I have a meeting from 12-1 and
then a staff meeting from 4:30 to 5 p.m.

Wednesday, Feb. 26 - I'm in beginning at 7:30. I
have a meeting from 10-1 that day.



Thanks for your help and time.
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