Status changed from (7) Waiting for Contact to (5) Completed

Emailed explaining that we will need to close this service request 
soon if we do not hear from her in the next few days.

Waiting for Laptop to be dropped off when she is 
ready

Don't think she has brought the laptop in yet, sent another email 
asking for her to bring it in.

Task reassigned to Craig Reno.

Manually installed updates from 
http://www.adobe.com/downloads/updates.html, adobe updater 
only gave me errors.

Task reassigned to UCS Tech.

I have the discs for CS5 and have started the installation

Craig re-imaged the computer and I've installed iLife and InDesign, 
but we need Tricia to install the remainder of Adobe CS5 so the 
computer will be repaired and ready for return. It is still sitting at 
my desk.

The fix worked temporarily, but after updating with her AppleID and 
restarting the computer the AppleID reverted back to the UCSadmin 
ID¿ The computer will need to be reimaged with a non-Mavericks 
image and the Adobe software (including InDesign) will need to be 
reinstalled.

Her computer is at my desk if, for some reason, she comes to pick 
it up when I'm not here.

Completed all clean-up tasks. Moved the ~150GB of recovered 
photos and data from the root level of the hard drive to the Shared 
folder at the User level.

Logged in to the ucsadmin account and ran 5 pages in Safari with 
youtube videos playing and 4 instances of terminal running "yes > 
/dev/null" in order to max out all cores of the processor with no 
blue spinning wheel or computer slow downs noted. Recreated the 
same conditions and usability scenario while logged in with my ID.

I will contact the user to schedule a time that we can get together 
with her logged in to her account to attempt to recreate the issues 
she was seeing. I believe if any issue persists it will require User 
Account level of cleaning and maintenance.

The computer was dropped off some time before I came in at 8:00 
this morning. I'm taking a look at permissions, file locations, hard 
drive health, updates, PRAM, and SMC to start.

****This is an email****
Hi Lori,
As I said in my last phone call, the issue is 
larger than "managing my apps". (Although I 
imaging that updating iphoto and itunes may help 
the computer function better). The computer 
regularly shows the blue beach ball (starts with 
the rainbow beach ball for a period of time, then 
turns blue), which I believe indicates a greater 
system error. In the short period of time I've had 
it, it has completely frozen several times (5 or 
6), where I've had to manually restart it, and 
lost all data.

The greatest problem I'm having in bringing it in 
is that you are requiring me to back it up myself. 
I have started to back it up several times on my 
server space, but it is slow and has errors, then 
I have to re-start the process. Right now, it is 
saying that it will take 20 hours, so I have to 
leave it overnight. I work from home every night, 
so this means I cannot work tonight. I hope that 
it does not have errors overnight, forcing me to 
start over again tomorrow.

Please do not close the ticket, as I will bring it 
in as soon a I can.
Thank you,
Jodie

waiting for contact

****This is an email****
Hi Lori,
I called yesterday, and left a message. Yes, I do 
still need to have this taken care of. 
Additionally, my computer is still having some of 
the same problems that it was having before it was 
sent into apple care. I see the "blue beach ball" 
daily, sometimes multiple times a day. I'm not 
speaking of the spinning rainbow beach ball, but 
the all blue that indicates a larger system issue. 
Also, in the past two weeks, it has completely 
frozen up four times- to where I have to manually 
shut it down without saving anything. It is 
actually completely freezing more than it was 
before it was fixed. The fan is improved.

The first couple weeks of the term are extremely 
busy for me, and I have not had a chance to spend 
the many hours that it will take to back up 
everything on the computer, which you have told me 
I need to do on my own before I bring it in. It 
may take several more days before I am able to get 
to this. 

So, yes, I do still need to have that service 
performed, thank you. I cannot update any apple 
programs on my own. They are still in the out-
dated state they were in when installed.
Thanks,
Jodie

Left VM on cell

Task reassigned to UCS Tech.

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

She had to go to a doctor's appt so she left it
here and said to call with any questions and that
she will be here around 930 tomorrow.

503-269-2420

she came in and turned it on and she doesn't have
admin rights and she needs those.  she also said
none of her files were on there and she needs
those and wanted to know about her itunes folder
as well.

The computer is up at the front, waiting for pickup.  

Installed. Just doing one last update on Acrobat. Giving to SRD.

Found that she also has a license for Adobe InDesign CS5 so I'm 
installing that now. Tricia needs to come in so that I can get the 
installation media for Adobe WebDesign Premium CS5.

waiting for Tricia to get in, going to give it
back and work on others

Task reassigned to Jared Petersen.

503-269-2420 is her cell. 
She would like a call to update her on the 
progress of her laptop. She is missing software 
and would like it downloaded onto the loaner. 
(Adobe photoshop)

Called apple and they are sending a box for repair.

Gave out a loner apple computer to her with the
WOU# 20090485.

PLEASE back up her computer before doing anything
to it.