Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Feb 25, 2014 02:42 PM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WFBFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; TRANSFER TO W#20160947 DEC2017 SR65971 [transfer from W#20090524- Adobe InDesign CS4 from P0074238,
	Wired NIC	F8:B1:56:C6:0D:AC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Feb 26, 2014 04:19 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Feb 26, 2014 04:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Feb 25, 2014 02:42 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Nancy Minnick in Public Safety for the front desk reception station. The WOU # of the new computer is 20130526 and the new monitor is 20130494. The WOU # of the old computer is 20090524 and the old monitor is 20090597. The equipment is on the GFA shelf in the hallway.	Add Attachment