Service Request Ticket - # 53093

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2014 01:04 PM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090916[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 6GS50M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074772

Wired NIC 00:26:B9:C7:CD:F3


Wireless NIC 00:23:14:69:E6:78


Bluetooth NIC F0:7B:CB:A6:CF:89

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Feb 28, 2014 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Feb 28, 2014 02:25 PM 
Delivered laptop and charge.r
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Lori Burgeson Feb 28, 2014 01:55 PM 
Task reassigned to Lexie Widmer.
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Lori Burgeson Feb 28, 2014 01:55 PM 
Lexie, try contacting them when you get in today.
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Craig Reno Feb 28, 2014 09:51 AM 
Task reassigned to UCS Tech.
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Lexie Widmer Feb 27, 2014 03:54 PM 
Task reassigned to Craig Reno.
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Lexie Widmer Feb 27, 2014 03:52 PM 
I called to ask about the software, but both Jay
and Nancy were unavailable.  I left a message with
the student worker for Nancy to call back in the
morning before we deliver the laptop.  The laptop
and charger is by my desk.
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Lexie Widmer Feb 27, 2014 03:50 PM 
The computer has been imaged, bound, studenttechs
added, sophos installed, ninite updates run, and
windows updates run.  

Jay mentioned something about special software
being on there, a reporting kind?  I looked before
the image and didn't see anything special.  The
computer doesn't have any software attached to it.
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Lexie Widmer Feb 27, 2014 01:59 PM 
Retrieved laptop and charger from public safety.
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Lexie Widmer Feb 27, 2014 01:23 PM 
Task reassigned to Lexie Widmer.
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Tricia Flaherty Feb 27, 2014 01:04 PM 
Public Safety has a laptop station that was Joe
Hutchinson's primary station before he left WOU
but they are using currently as a conference room
station.  I offered to do a GFA replacement as
they have security concerns about WIN XP. They
would like to hold off replacing the laptop but
the laptop is eligible to have WIN  7 so they
would like us to do the OS upgrade and hold off on
the station replacement for now.
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