Service Request Ticket - # 53094

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2014 02:30 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL024599 Location PDR

Model 8870/DNM Hostname lab-aalc/lab-aalccolor
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.64.24 Metered Code: 8123 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 00:00:AA:F5:06:CB

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 04, 2014 08:15 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 04, 2014 08:15 AM 
Replaced feed rollers and did nothing.. Called
back into xerox.. Once of the plastic parts had
got jammed which was causing all the issues.
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Megan Thibeault Feb 27, 2014 04:13 PM 
waiting on feed rollers
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Megan Thibeault Feb 27, 2014 04:12 PM 
Task reassigned to Megan Eichler.
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Katie Halvorson Feb 27, 2014 02:30 PM 
The printer says there is a jam but the lab
attendant went over and tried to clear the jam but
it kept jamming and none of the print jobs are
successful.  The student tried to restart and the
error kept happening.

LAB-NS216
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