Service Request Ticket - # 53102

Service Request Information

CONTACT Name Baumgartner, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2014 02:44 PM
Department VP Academic Affairs/Provost Phone 88348
Location Email baumgare@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8938KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4B:D6

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Mar 04, 2014 01:48 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Mar 04, 2014 01:48 PM 
Reinstalled using newer version, seems to work now.
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Katie Halvorson Mar 04, 2014 09:12 AM 
****This is an email****
I don't know if anyone has been in to NS 103 yet.
Yesterday (Monday) I tried opening up TurningPoint
and it simply said "unknown error."
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Adam Fyffe Mar 03, 2014 08:17 AM 
Task reassigned to Craig Reno.
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Lori Burgeson Mar 03, 2014 08:08 AM 
Room Open:
- Tues 1-3
- Wed 12-1
- Thurs 8-10; 1-3
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Shandelle Plasker Feb 28, 2014 03:12 PM 
****This is an email****
I'm in NS 103, about to begin lecture, and
TurningPoint gives me an error message when I try
to open it:

   at
System.IO.Pipes.NamedPipeServerStream..ctor(String
pipeName, PipeDirection direction, Int32
maxNumberOfServerInstances, PipeTransmissionMode
transmissionMode, PipeOptions options, Int32
inBufferSize, Int32 outBufferSize, PipeSecurity
pipeSecurity, HandleInheritability inheritability,
PipeAccessRights additionalAccessRights)
   at
System.IO.Pipes.NamedPipeServerStream..ctor(String
pipeName, PipeDirection direction, Int32
maxNumberOfServerInstances, PipeTransmissionMode
transmissionMode, PipeOptions options)
   at
Turning.TTNamedPipe.NamedPipeCommunication.StartupServer(ISynchronizeInvoke
iSyncObject)
   at
Turning.TTNamedPipe.TTPipeServer..ctor(ISynchronizeInvoke
iSyncObject)
   at TurningPoint.frmMain.frmMainNew_Load(Object
sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender,
EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at
System.Windows.Forms.Control.CreateControl(Boolean
fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at
System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at
System.Windows.Forms.ScrollableControl.WndProc(Message&
m)
   at
System.Windows.Forms.ContainerControl.WndProc(Message&
m)
   at
System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at TurningPoint.frmMain.WndProc(Message& m)
   at
System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&
m)
   at
System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message&
m)
   at
System.Windows.Forms.NativeWindow.Callback(IntPtr
hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
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Shandelle Plasker Feb 28, 2014 02:44 PM 
They were having issue with the computer in NS 103
so Nathan went in and gave them a new
computer.They are getting a long error when trying
to use Turning Point on the new
computer(WOU#20100242). NS 103 is a room that
automatically opens at 8AM and closes at 5PM so
you will not need anyone to come and let you in.
She will be sending an attachment of the error
when she can and I will add it to this ticket.
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