Service Request Ticket - # 53108

Service Request Ticket - # 53108

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Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Mar 03, 2014 11:21 AM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130529 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WJ8FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WJ8FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A8:CC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 04, 2014 08:35 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 04, 2014 08:35 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Mar 03, 2014 11:51 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 03, 2014 11:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 03, 2014 11:49 AM	Alan Phillips is a new hire in UCS who starts Wednesday March 5th. Bill Kernan has requested that this station have PL/SQL Developer loaded on it. He indicated that Alan would be located near the student programmer(Winn), if you need more specifics please as Kernan or Ellis.	Add Attachment
Tricia Flaherty	Mar 03, 2014 11:48 AM	Bill Kernan has requested that this station have Alan Phillips is a new hire in UCS who starts Wednesday March 5th. PL/SQL Developer loaded on it. He indicated that Alan would be located near the student programmer(Winn), if you need more specifics please as Kernan or Ellis.	Add Attachment
Sarah Pettigrew	Mar 03, 2014 11:21 AM	NEW EQUIP SETUP: (GFA) A Dell computer and two monitors need to be setup and delivered to Alan Phillips in ITC 004. The WOU # of the new computer is 20130529 and the new monitors are 20130497 and 20130498. This is a new hire so there is no old equipment. The new equipment is on the GFA shelf in the hallway.	Add Attachment