Service Request Ticket

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Service Request Information

CONTACT	Name	Rector, John	Date	Mar 03, 2014 11:51 AM
	Department	Social Science	Phone	88294
	Location		Email	rectorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121246 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	C8R1LX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1D:2C:FC
	Wireless NIC	BC:85:56:F3:14:7C
	Bluetooth NIC	24:FD:52:30:2F:98

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 20, 2014 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Mar 19, 2014 02:18 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Mar 19, 2014 02:18 PM	Please make sure that Skype is installed as he wants to be able to use it but is new to Skype use so he may have questions	Add Attachment
Tricia Flaherty	Mar 19, 2014 02:17 PM	John stopped by today.. he wants the laptop but wants to keep his monitor and keyboard. He may need VGA cable instead of DVI for external monitor hookup from laptop... He had a lot of questions about files and I told him you would talk about that with him and transfer what he needs if it is not already on the H:drive as that was what he thought but was not sure.	Add Attachment
Tricia Flaherty	Mar 03, 2014 01:17 PM	He wants to stop by and talk to me tomorrow about this replacement so I am putting this in my queue in case he wants to change something. Tricia	Add Attachment
Tricia Flaherty	Mar 03, 2014 01:16 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Sarah Pettigrew	Mar 03, 2014 11:51 AM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to John Rector in HSS 222. The WOU # of the new laptop is 20121246. The WOU # of the old computer is 20090575 and the old monitor is 20090654. He may want to keep his existing mouse, keyboard, and monitor. Please install Skype on the new laptop. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment