Service Request Ticket

Service Request Information

CONTACT	Name	East, Aaron	Date	Mar 03, 2014 01:29 PM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091635 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CL88KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL88KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#
	Wired NIC	B8:AC:6F:83:64:4F

TECHS	Submitted by	Bryan Plasker	Contact	bplasker08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 25, 2014 12:49 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 25, 2014 12:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 25, 2014 12:49 PM	Aaron sent me an Excel spreadsheet. I have been working on updating our inventory system based on what he sent me. Everything has been completed with this setup.	Add Attachment
Dyl Karbia	Mar 10, 2014 03:01 PM	Completed the setup on the machine. Just return it and waiting to get some information from Aaron regarding the room the machine is going to be located.	Add Attachment
Katie Halvorson	Mar 05, 2014 10:45 AM	TODD1332 is where they are going for now.	Add Attachment
Dyl Karbia	Mar 03, 2014 02:27 PM	Task reassigned to Dyl Karbia.	Add Attachment
Bryan Plasker	Mar 03, 2014 01:29 PM	This computer needs to be wiped clean so that they can use it in a new computer lab.	Add Attachment