Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Mar 04, 2014 09:00 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110847 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GD05V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:05:DB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 04, 2014 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 04, 2014 02:37 PM	It started up okay. Ran updates and told her to contact us if she had any more problems.	Add Attachment
Lexie Widmer	Mar 04, 2014 01:03 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Mar 04, 2014 01:03 PM	Headed over.	Add Attachment
Katie Halvorson	Mar 04, 2014 09:00 AM	she came in this morning and her computer is making loud noises and no starting up. She tried turning it off and trying again but it is still making loud noises and not going anywhere. She is around today 9-10 and 10-12 she is in DV101 teaching if you want to grab her from that.	Add Attachment