Service Request Ticket - # 53131

Service Request Information

CONTACT Name Connolly, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2014 09:12 AM
Department Humanities Division Phone 89495
Location Email connollyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121132[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 7JHGKX1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 10 Enterprise 64bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090339 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1A:2D:3F


Wireless NIC BC:85:56:BC:0A:B1


Bluetooth NIC 2C:D0:5A:8B:4D:05

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Mar 05, 2014 09:21 AM 
Task reassigned to Self Resolved.
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Katie Halvorson Mar 05, 2014 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Mar 05, 2014 09:21 AM 
She was able to get it working again.
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Katie Halvorson Mar 05, 2014 09:12 AM 
She tried restarting her laptop and the docking
station is not working.  The laptop is working
fine but nothing is showing on external screen. 
Both the machines are on but nothing is working. 
She checked all the cables and everything is still
having issues.She knows the docking station is a
WOU but can't find a number.

She is around off and on but will leave her door
unlocked.

89495
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