Service Request Ticket

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Mar 05, 2014 11:55 AM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV380646	Location	PDR 2023 Giveaway
	Model	4620/DT	Hostname	buffy.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.3	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:68:B7

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 05, 2014 12:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 05, 2014 12:15 PM	Paper was jammed-removed the jam and its printing just fine	Add Attachment
Megan Thibeault	Mar 05, 2014 12:15 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 05, 2014 11:58 AM	Contact changed from Tech UCS to Melissa Hinzman.	Add Attachment
Meghann Thilberg	Mar 05, 2014 11:55 AM	Melissa Hinzman called with a paper jam. They have tried to find the paper that is jammed and they cannot see it. Printer is in APSC 408 Printer: 20130375	Add Attachment