Service Request Ticket

Service Request Information

CONTACT	Name	Stanley, Amanda	Date	Mar 06, 2014 02:39 PM
	Department	The Research Institute	Phone	88495
	Location		Email	stanleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120894 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	31146718	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089716 downgraded to Office Pro Plus 2010;
	Wired NIC	B8:CA:3A:73:B3:F6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 28, 2014 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 28, 2014 11:20 AM	Installed	Add Attachment
Katie Halvorson	Mar 28, 2014 08:25 AM	she is around today 11-12 and 1-230.	Add Attachment
Craig Reno	Mar 28, 2014 08:13 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Craig Reno	Mar 13, 2014 01:47 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Craig Reno	Mar 13, 2014 01:47 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Mar 13, 2014 01:47 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jared Petersen	Mar 13, 2014 12:04 PM	Will not be available until March 31. On vacation	Add Attachment
Craig Reno	Mar 12, 2014 03:25 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Mar 12, 2014 03:25 PM	Left vm	Add Attachment
Craig Reno	Mar 12, 2014 02:09 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:56 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Mar 10, 2014 10:54 AM	Task reassigned to Adam Fyffe.	Add Attachment
Craig Reno	Mar 10, 2014 08:02 AM	Available all day Wednesday	Add Attachment
Dyl Karbia	Mar 06, 2014 03:35 PM	Left VM	Add Attachment
Tricia Flaherty	Mar 06, 2014 02:39 PM	installer and license info can be found at: T:\Adobe Acrobat\Acrobat11Pro	Add Attachment