Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Candice	Date	Mar 07, 2014 03:14 PM
	Department	The Research Institute	Phone	89204
	Location		Email	scottc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130036 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57N7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	B8:CA:3A:A2:A2:E7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 14, 2014 10:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 14, 2014 10:15 AM	Installed	Add Attachment
Craig Reno	Mar 14, 2014 09:34 AM	Task reassigned to Craig Reno.	Add Attachment
Jennifer McCarroll	Mar 14, 2014 09:00 AM	Available all day to 5pm today	Add Attachment
Dyl Karbia	Mar 12, 2014 02:18 PM	Left VM	Add Attachment
Craig Reno	Mar 11, 2014 03:55 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Mar 11, 2014 03:55 PM	Not in her office.	Add Attachment
Lori Burgeson	Mar 11, 2014 09:31 AM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Mar 11, 2014 09:31 AM	Craig, please install InDesign for Candice today at 3.	Add Attachment
Lexie Widmer	Mar 10, 2014 03:13 PM	According to her posted office schedule she is free: Tuesday 8-9, 3-5 Wednesday 8-9, 11-2, 3-5 Thursday 12-5	Add Attachment
Craig Reno	Mar 10, 2014 08:28 AM	left vm	Add Attachment
Lexie Widmer	Mar 07, 2014 03:35 PM	Left VM	Add Attachment
Tricia Flaherty	Mar 07, 2014 03:14 PM	Installer and serial info at: T:\Adobe InDesign\InDesign CS6	Add Attachment