Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Mar 07, 2014 04:02 PM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130524 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WJBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WJBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:47

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 10, 2014 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 10, 2014 09:45 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Mar 10, 2014 09:45 AM	The officers use an online system to write reports. That system was not activating through IE, but Megan and I tried FireFox and everything was able to activate. I also noticed that a chipset driver was missing not allowing for the use of the USB 3.0 ports. I added that driver to both machines. Computers were 20130524 and 20130525	Add Attachment
Lori Burgeson	Mar 10, 2014 07:59 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Mar 10, 2014 07:59 AM	Jared, I am not sure why this was assigned to me??	Add Attachment
Jared Petersen	Mar 07, 2014 05:01 PM	Task reassigned to Lori Burgeson.	Add Attachment
Jared Petersen	Mar 07, 2014 05:01 PM	Hooked up the old computers to the stations and left the new ones there. No one was around to show us what was going on, so we'll have to check back on Monday morning.	Add Attachment
Paul Lambert	Mar 07, 2014 04:16 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Mar 07, 2014 04:02 PM	Both west and east computers are not allowing her to connect to the case report program. She use to be able to sign in with admin but when she goes to do that it acts like it is loading and never does anything.	Add Attachment