Service Request Ticket - # 53152

Service Request Ticket - # 53152

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Mar 07, 2014 04:59 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34PHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007;
	Wired NIC	78:2B:CB:B3:9C:AA

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 11, 2014 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 11, 2014 12:10 PM	Headed there now.	Add Attachment
Lori Burgeson	Mar 11, 2014 11:42 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Mar 11, 2014 11:42 AM	Lexie, please contact Ryan this afternoon when you get in to get this installed on his computer.	Add Attachment
Tricia Flaherty	Mar 11, 2014 10:56 AM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Mar 11, 2014 10:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Mar 11, 2014 10:56 AM	a license has been purchased for Ryan Wright of Adobe Acrobat Pro v11 on order#7580 as of this morning : T:\Adobe Acrobat\Acrobat11Pro Also his previous station had Adobe Photoshop Extended CS5 so if that is not on his box it should be.	Add Attachment
Lori Burgeson	Mar 10, 2014 09:41 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Lori Burgeson	Mar 10, 2014 09:41 AM	Tricia, Ryan Wright is wanting Adobe Acrobat and nobody is sure if he has a license. I checked the T drive but didnt see anything with his name. I just wanted to double-check with you if he has a license or not before I tell them they need to purchase it.	Add Attachment
Katie Halvorson	Mar 10, 2014 09:06 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Mar 10, 2014 09:06 AM	He just wants the Adobe where he can convert PDFs mainly. He doesn't need the whole suite. Lenore asked if there was a license and he told her he checked on the price and it was only $40 so we don't think there is a license.	Add Attachment
Katie Halvorson	Mar 10, 2014 08:07 AM	Called and left a vm asking for this information	Add Attachment
Lori Burgeson	Mar 10, 2014 07:56 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Mar 10, 2014 07:56 AM	We need more information. What specifically are they wanting (what Adobe applications) and do they have a license for the parts of Adobe they are needing installed?	Add Attachment
Shandelle Plasker	Mar 07, 2014 04:59 PM	She needs Adobe to be installed on Ryan Wright's computer. They would like this to be done by Tuesday, March 11th. Ryan is here from 9 to 5 that day and the computer is in his office. HIS number is 88861 but if you cannot get a hold of him please call Lenore and she will let you in.	Add Attachment