Service Request Ticket

Service Request Information

CONTACT	Name	Hanson, Mike	Date	Mar 10, 2014 10:15 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	hansonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130524 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WJBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WJBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:47

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2014 08:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 19, 2014 04:24 PM	Task reassigned to Dale Goodell.	Add Attachment
Dyl Karbia	Mar 17, 2014 02:36 PM	Call and spoke with with someone and she promise to make some inquiries regarding the status of the machine if they are done copying the favorites and get back to us.	Add Attachment
Adam Fyffe	Mar 17, 2014 09:23 AM	Task reassigned to Dyl Karbia.	Add Attachment
Adam Fyffe	Mar 17, 2014 09:23 AM	call and see if they are done transferring favorites and if so pick up the machine	Add Attachment
Adam Fyffe	Mar 13, 2014 08:15 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Adam Fyffe	Mar 11, 2014 09:58 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 11, 2014 09:58 AM	they are going to use the older computers until monday	Add Attachment
Lexie Widmer	Mar 10, 2014 01:09 PM	He's out on a call now. Nancy will call back when he is next available.	Add Attachment
Katie Halvorson	Mar 10, 2014 10:15 AM	They got new computers but all of his favorites are locally stored on old computer (which are still there right now) and would like them moved over to either the new computers or added to his H: drive somehow.	Add Attachment