Service Request Ticket - # 53155

Service Request Information

CONTACT Name Smith, Grant   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2014 10:48 AM
Department Natural Science Division Phone 88242
Location Email smithg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130455[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620DT Printer
Serial No. XLV886862 Location PDR

Model 4620/DT Hostname ns115b.wou.edu / ns-115b
Notes **NOT A STUDENT TECH PRINTER** 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.76.54 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D9:2E:0A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Mar 11, 2014 11:41 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Mar 11, 2014 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Mar 11, 2014 11:16 AM 
Checked it with Lori and Peter. Test print works fine.

Lori changed the standby time to 120 minutes.
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Lori Burgeson Mar 11, 2014 09:33 AM 
Room open:
Today from 11 on
Wed 8-10
Fri all day
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Katie Halvorson Mar 11, 2014 09:30 AM 
He called and said tomorrow 11-1 and 2-4 is a good
time because he will be in the lab.
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Dyl Karbia Mar 10, 2014 02:02 PM 
Left VM
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Katie Halvorson Mar 10, 2014 10:48 AM 
****This is an email****
The malfunctioning printer's serial number is
20130455[Edit Inv].  Hope that helps out.

- Grant Smith
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Katie Halvorson Mar 10, 2014 10:48 AM 
Hi UCS.  I wanted to send a quick note that our
new Xerox printer in NS-115B appears to be
malfunctioning.  When it is turned on, it gets
stuck in a continual loop between "initializing"
and "warming up".  It is currently not able to
print.  Since it was caught in this loop and was
just wasting energy, I turned off its power switch
at 5 pm on Thursday (March 6th).  It had been
stuck in that loop for at least 2-3 hours.  I shut
the printer down a few times to see if that would
reset it, but it would just go back into that loop
again.
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