Service Request Ticket - # 53157

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2014 12:35 PM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120652[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80KLDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632

Wired NIC 10:DD:B1:A4:C4:9C


Wireless NIC 8C:2D:AA:4B:DB:73


Bluetooth NIC 8C:2D:AA:4B:DB:74

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Mar 11, 2014 12:33 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lexie Widmer Mar 11, 2014 12:33 PM 
Check back in with her; the error has not popped
back up.
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Lexie Widmer Mar 10, 2014 01:44 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lexie Widmer Mar 10, 2014 01:44 PM 
Re-installed Sophos on her computer and made sure
it was updated.  Also running a Sophos scan. 
Asked her to call when it was done and if she had
any more problems.
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Lexie Widmer Mar 10, 2014 01:10 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Mar 10, 2014 01:08 PM 
She is here till 2:45 today
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Kevin Thibeault Mar 10, 2014 12:35 PM 
Her Anti-virus Sophos on her computer isn't running
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