Service Request Ticket

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Service Request Information

CONTACT	Name	Carano, Andrea	Date	Mar 11, 2014 11:22 AM
	Department	Education & Leadership	Phone	88675
	Location		Email	caranoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091448 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W80222N7ATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359
	Wired NIC	C4:2C:03:02:92:6B
	Wireless NIC	D8:A2:5E:8D:6F:CA
	Bluetooth NIC	58:B0:35:99:52:D5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Mar 18, 2014 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 18, 2014 04:08 PM	Delivered laptop, got her mobile account set up, admin rights, and connected to h driver. She may still need other network drivers, but those are less urgent. Asked her to call us when she would like those set up.	Add Attachment
Craig Reno	Mar 18, 2014 01:45 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Mar 18, 2014 01:42 PM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Mar 18, 2014 11:27 AM	She would like it to be delivered anytime today before 340 works for her but to call first to make sure she is there 88675.	Add Attachment
Craig Reno	Mar 14, 2014 09:36 AM	Left vm	Add Attachment
Craig Reno	Mar 12, 2014 01:40 PM	Ready to go, left vm saying it was ready to be picked up or delivered.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:34 PM	Task reassigned to Craig Reno.	Add Attachment
Adam Fyffe	Mar 12, 2014 12:34 PM	computer is ready to go, super slow though so Id check it out on ur account some more just to see if its good to go	Add Attachment
Adam Fyffe	Mar 12, 2014 09:01 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Mar 12, 2014 09:01 AM	I have laptop now and running updates and installs	Add Attachment
Craig Reno	Mar 11, 2014 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Mar 11, 2014 04:54 PM	Finished reimaging, it still needs Sophos and whanot. Computer is sitting on my desk for whoever is able to finish it up.	Add Attachment
Craig Reno	Mar 11, 2014 03:58 PM	Reimaging because Lexie broke it.	Add Attachment
Lexie Widmer	Mar 11, 2014 03:47 PM	Task reassigned to Craig Reno.	Add Attachment
Lexie Widmer	Mar 11, 2014 03:47 PM	Had her try to logon (via ethernet in her office), but it didn't work. I tried my credentials and that didn't work either. I'm clocking out soon and am passing it on to Craig. Andrea is here till 5.	Add Attachment
Lexie Widmer	Mar 11, 2014 03:22 PM	Computer is reimaged, has sophos, and mobile accounts enabled. Let her know the computer is ready for pickup.	Add Attachment
Lexie Widmer	Mar 11, 2014 01:09 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Mar 11, 2014 01:09 PM		Add Attachment
Lexie Widmer	Mar 11, 2014 12:49 PM	And by my desk.	Add Attachment
Lexie Widmer	Mar 11, 2014 12:48 PM	Broken charger removed.	Add Attachment
Katie Halvorson	Mar 11, 2014 11:56 AM	They have already purchased a new charger like mentioned below. They can't use the new one until the old broken one is removed from the port that it is stuck in. Computer is up front at helpdesk.	Add Attachment
Lori Burgeson	Mar 11, 2014 11:44 AM	The laptop is out of warranty, so we will not be able to get a new charger for them. If it is not fixable, they can purchase a new charger if they want.	Add Attachment
Katie Halvorson	Mar 11, 2014 11:22 AM	She has a computer that needs to be re-imaged and it needs to be able to log onto different users. The one it is currently assigned is Carmen Caceda and she has nothing on there that needs to be saved. they also got a new charger but the current charger has a broke piece in the port and no one can get it out but hopefully we have tools to remove it as well.	Add Attachment