Service Request Ticket - # 53166

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2014 03:59 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100942[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK102478 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:AF:74

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 08, 2014 08:00 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 04, 2014 04:42 PM 
Task reassigned to Craig Reno.
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Craig Reno Apr 04, 2014 04:42 PM 
Duplicate task #53366
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Lexie Widmer Mar 13, 2014 01:05 PM 
Task reassigned to Richard Kavanagh.
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Lexie Widmer Mar 13, 2014 01:05 PM 
The device is on the HL Reference West side of the
first floor, south wall, middle of the three.  

When you turn on the device, it immediately cycles
through a grey screen pattern.  The lights
indicate that it has Internet.  It does not
respond to any keystrokes.  

Richard?
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Lexie Widmer Mar 13, 2014 12:47 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Mar 13, 2014 12:47 PM 
Going to go check it out.  It sounds like it might
be a server issue though.
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Alyssa Little Mar 11, 2014 03:59 PM 
One of the VDI's in the library is just cycling
through various gray screens. He tried doing a
hard reboot(unplugging it) but when he plugged it
in it just started doing the same thing again.
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