Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 12, 2014 09:43 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Lori Burgeson	Mar 14, 2014 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Mar 14, 2014 11:33 AM	Parts arrived and Jared is with him	Add Attachment
Megan Thibeault	Mar 13, 2014 11:46 AM	The parts are delayed due to weather	Add Attachment
Megan Thibeault	Mar 12, 2014 11:31 AM	Ref#19568248	Add Attachment
Megan Thibeault	Mar 12, 2014 11:21 AM	put a new maintenance kit in it, ran cardstock threw the preheater which is where most of these types of jams occur. Still jamming. Calling Xerox	Add Attachment
Adam Fyffe	Mar 12, 2014 11:16 AM	Task reassigned to Megan Eichler.	Add Attachment
Adam Fyffe	Mar 12, 2014 11:15 AM	put paper in it, immediately jams, according jam in the front	Add Attachment
Katie Halvorson	Mar 12, 2014 09:43 AM	**This is an email** It is almost completely out of paper. When this happened before the printer needed a maintenance kit	Add Attachment
Katie Halvorson	Mar 12, 2014 09:43 AM	Good Morning Printer 20130056 is jamming. Can you send someone to fix it please? Thank you! Angie Barry	Add Attachment