Service Request Ticket

Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Mar 12, 2014 09:47 AM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090297 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN4CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:34:D0:C8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Craig Reno	Mar 17, 2014 08:34 AM	Task reassigned to Self Resolved.	Add Attachment
Craig Reno	Mar 17, 2014 08:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Mar 17, 2014 08:34 AM	Called, apparently it is now working.	Add Attachment
Lexie Widmer	Mar 13, 2014 01:31 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Mar 13, 2014 01:31 PM	He wasn't there. It doesn't look like he's in Friday either.	Add Attachment
Lexie Widmer	Mar 13, 2014 01:23 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Mar 13, 2014 01:07 PM	Left VM. I'll swing by there.	Add Attachment
Jared Petersen	Mar 12, 2014 11:31 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Mar 12, 2014 10:07 AM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Mar 12, 2014 09:47 AM	He is tried restarting twice and he still can't get into his calendar. His email works fine but he can't get into the calendar. He clicks on it and it doesn't even respond. He has tried different web browsers and opening in different tabs and still not responding. He is around till about 2 today.	Add Attachment